FAQ

What types of clothing do you offer?

We specialise in high-performance outdoor and casual apparel, including base layers, fleece, gilets, hoodies, jackets, joggers, leggings, outdoor jeans, shell jackets, shell trousers, shirts, long-sleeved tops, and shorts. Our products are designed for durability, functionality, and style, perfect for urban exploration or trail adventures.

Are your products suitable for all weather conditions?

Yes! Our gear is built for the elements. From weather-ready shell jackets to technical outdoor jeans, each piece is crafted to offer protection and comfort in various conditions, ensuring you’re prepared for any adventure.

Do you have products for both men and women?

Absolutely! Our menu includes categories like “Men” and unisex options such as leggings and hoodies, offering versatile apparel for everyone.

Where do you ship to?

We ship globally, excluding Asia and a few remote regions. Based in Bristol, UK, we use trusted carriers like DHL, FedEx, and EMS to deliver worldwide.

What are your shipping options and costs?

We offer two options: Standard Shipping (£12.95) via DHL or FedEx, delivered in 10-15 business days after dispatch, and Free Shipping for orders over £50 via EMS, delivered in 15-25 business days. Orders are processed within 1-2 business days before shipping.

How can I track my order?

Once your order is dispatched, we’ll send a confirmation email with tracking details. You can use this to monitor your delivery’s progress.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original condition. Please contact our customer service at [email protected] to initiate a return.

How do I process a return or exchange?

Reach out to us via email, and we’ll guide you through the simple process. We aim to make returns hassle-free, so you can shop with confidence.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and enjoy a personalised shopping experience.

How can I contact customer service?

For any queries, email us at [email protected]. Our friendly team is here to assist you with delivery, products, or any other concerns.

What is your company address?

UK Clothing Shop is located at 61 Wine St, Bristol, GB BS5R 1GW. Feel free to reach out if you need further assistance!