At UK Clothing Shop, we stand behind the quality of our outdoor and casual wear. We want you to be completely satisfied with your purchase from jacketdiscount.com. If for any reason you are not happy with an item, we offer a straightforward returns and exchanges process within 15 days of receipt.

Our Returns Policy

We gladly accept returns and exchanges for 15 days from the date you receive your order. To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • With all original tags and labels attached
  • In the original packaging
Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following items due to their close-to-skin nature:
  • Leggings (all types)
  • Base Layers (all types)
These items are only eligible for return if they are faulty or not as described.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all the necessary information.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Authorisation Number and instructions on where to send your item.
  3. Pack and Ship: Securely package the item(s) in their original packaging. Include a copy of your order confirmation or a note with your Returns Authorisation Number. Ship your return to the address provided by our team.
  4. Processing: Once we receive and inspect your return, we will process your refund or dispatch your exchange item within 5 business days.

Refund Timeline and Method

Refunds will be processed to the original payment method used during purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be processed within 5 business days of us receiving your return. Please allow 5-10 additional business days for the refund to appear on your statement, depending on your bank’s processing time.
  • PayPal: Refunds will be processed to your PayPal account within 5 business days of us receiving your return.

Please note that original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send your new item to you.

Return/Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email and send it to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear UK Clothing Shop Customer Service,

I would like to request a [return/exchange] for an item from my recent order.

  • Order Number: [Your Order Number]
  • Name: [Your Full Name]
  • Product Name: [e.g., Men’s Shell Jacket]
  • Size/Colour: [e.g., Large, Navy Blue]
  • Reason for Return/Exchange: [Please provide a brief reason]

For exchanges, please send me:
Exchange for: [Product Name, Size, Colour]

I confirm that the item is unused and in its original packaging with all tags attached.

Thank you,

[Your Name]

Need More Help?

If you have any further questions about our returns and exchanges policy, please don’t hesitate to contact our friendly team at [email protected].

We’re here to ensure your experience with UK Clothing Shop is as positive and adventurous as the products we sell!